FAQ Search
In Account Settings
How do I add Family Members to my account?
Only Primary Hum+ or HumX Account Holders can invite Family Members who currently
do not have an existing hum account. Once Family Members accept the
invitation, they will have access privileges and visibility into shared
vehicle information including location, maintenance, trip history and
roadside assistance benefits.
To invite Family Members, the Primary Account Holder can follow these steps:
1. Select Manage Family Members from the pull-down menu.
2. Click on Invite Family Members and enter the name, email address and
phone number of the person you wish to invite.
3. Select the vehicle(s) you want to share with your Family Member and
click Send Invitation.
Note: At least one vehicle has to be selected in order for the invitation to be
sent. If you only have one vehicle, it will be selected automatically by
default.
In Account Settings
Can I move my Hum device from one vehicle to another?
Yes you can, as long as your vehicle is compatible with Hum. You can check vehicle
compatibility at [www.hum.com/compatibility/](/compatibility/)
There are 2 different ways to move a Hum device from one vehicle to another:
1. Automatic Detection:
Plug your Hum OBD Reader into the port of your new vehicle, then go for a drive.
Your data will sync automatically. **IMPORTANT**: It may take up to 24 hours
for the Hum app to update.
2. Manual Update:
From the Hum app, access the side menu and go to My Account, select your vehicle,
click on Change Vehicle - Change Vehicle Manually. You will be prompted to enter
the VIN number and color of the new vehicle. You can then plug your Hum OBD Reader
into the port of your new vehicle before taking a drive.
**NOTE:** Hum is not intended to be moved back and forth between vehicles. Also note that
your prior vehicle’s driving history and notifications will no longer be available after switching.
In Account Settings
How many people can I have on my account?
The Hum account contains one Primary Account Holder, in which they can invite up to
6 Family Members.
In Account Settings
What is the role of the Primay Account Holder ?
The Primary Account Holder is the person whose name is shown on the Hum Account.
The Primary Account Holder has access to all features and settings, and can share
access to vehicle insights with others by inviting them to become Family Members.
In Account Settings
What app features are available to Primary Account Holder and Family Members?
The Primary Account Holder has access to all features and account settings.
Invited Family Members will have access privileges and visibility into the shared
vehicle(s) information including location, maintenance, trip history, and roadside assistance benefits.
Also, Family Members can set their own notification preferences.
In Account Settings
Why do I need to go for a drive after I plug in the OBD Reader into my new vehicle?
It's important for you to go for at least a 10-minute drive after you've
successfully switched your OBD Reader to your new car. During your drive,
your OBD Reader will automatically update your Hum App with your new
vehicle's data and driving history. Please note that your prior vehicle's
driving history and notifications will no longer be available after
switching.
In Account Settings
Can I switch my device to another Hum account?
At this time, a Hum System cannot be switched from one account to another
account.
In Account Settings
How do I change my emergency contact for Crash Response?
You can change the information for your emergency contact by signing into the Hum App and tapping **My Account Profile** in the menu. You can also change it from your desktop by signing into the Hum Customer Portal at [customer.hum.com](https://customer.hum.com/) and selecting **Settings Profile** from the pull-down menu.
In Account Settings
How do I change my password?
**Hum+/Hum×**
You can change your password by signing into the Hum App and tapping **My Account Profile** in the menu. You can also change your password by signing into the Hum Customer Portal at [customer.hum.com](https://customer.hum.com/) and selecting **Settings Profile** from the pull-down menu.
In Account Settings
What if I forgot the password to my Hum account?
**Hum+/Hum×**
Open the Hum App or visit the Hum Customer Portal and select **Forgot Password?** on the sign-in screen to receive an email with instructions about how to change or recover your password. If you still have issues, call Hum Customer Service at [(800) 711-5800](tel:1-800-711-5800).
In Account Settings
How do I cancel my Hum subscription?
Call Hum Customer Service at [(800) 711-5800](tel:1-800-711-5800) to
terminate your subscription. Please note that an early termination fee may apply.
In Account Settings
How do I change the email address for my account?
If you're using the mobile app, sign in and select **My Account Profile Email Address**. There you can edit the email address associated with your account. Hum+ and Hum× users can also change the email address associated with their account by signing in to the Hum Customer Portal at [customer.hum.com](https://customer.hum.com/) and select **Settings Profile** from the pull-down menu.
In Account Settings
Can I have more than one Hum device on my account?
Yes, if you purchase your Hum devices from hum.com, you can have up to 10
devices on one account. If you purchase from Verizon Wireless, please contact
Verizon Wireless for details about device limits.
In Account Settings
How many vehicles can I have on a single Hum account?
You can have up to 10 Hum-equipped vehicles on a single Hum account. Each
vehicle must have its own Hum System. If you purchased your Hum System at
a Verizon Wireless retail location, you must contact Verizon Wireless for
details about device limits.
In Account Settings
How do I manage my bills and payments?
If you purchased Hum via hum.com, you can sign in to the Hum Customer Portal at [customer.hum.com](https://customer.hum.com/) and select **Settings Plans & Billing** from the pull-down menu. If you purchased Hum at a Verizon Wireless store or online through Verizon Wireless, your monthly Hum subscription will appear on your wireless bill. You can manage your billing and payment information here: **Personal accounts:** - Sign in to My Verizon at [www.verizonwireless.com/my-verizon/](https://www.verizonwireless.com/my-verizon/) **Business accounts:** - Sign in to the Verizon Wireless Business Portal at [www.verizonwireless.com/biz/solutions-and-services/biz-account-login/](https://www.verizonwireless.com/biz/solutions-and-services/biz-account-login/)
In Account Settings
How many emergency contacts can I add?
You can add one emergency contact to your Hum account.
In Account Settings
Does Hum work in Mexico, Canada, Europe or other locations outside the United States?
**Hum×**
Hum× is only available for purchase in the United States, and it will work in all 50 states. **Hum+**
Hum+ is only available for purchase in the United States, and it will work in all 50 states except Alaska.
In Account Settings
Does Hum charge subscription fees?
Yes. When you buy Hum, you also agree to pay a monthly subscription fee.
In Account Settings
Can I upgrade my Hum+ service to Hum×?
Yes, you can upgrade your service to Hum× if you want to turn your car into a mobile Wi-Fi Hotspot. Here’s how: - If you purchased your Hum+ System from a Verizon Wireless retail location or [www.verizonwireless.com](https://www.verizonwireless.com/), you can upgrade your system to Hum× online at [www.vzw.com](https://vzw.com/) or by visiting a VZW retail store. - If you purchased your Hum+ System from hum.com or any other participating retailer, you will need to cancel your Hum+ service, create a new Hum account, and purchase Hum× through Verizon Wireless.
In Account Settings
Can I upgrade from the free Hum App to Hum+?
Yes! Simply purchase the Hum+ equipment from a Verizon Wireless retail store or a participating retailer.
In Account Settings
How much do Hum+ and Hum× cost?
Hum is a subscription based service. Hum+ and Hum× both require purchase of hardware and activation of the service for a low monthly fee. Once you purchase the hardware, download the Hum App, and activate account, you will have access to connected car features including Vehicle Diagnostics, Crash Response and more. - For Hum+ pricing and features details, please visit [https://www.verizon.com/connected-devices/hum-plus-gen-2/](https://www.verizon.com/connected-devices/hum-plus-gen-2/) - For Hum× pricing and features details, please visit [https://www.verizon.com/connected-devices/humx-gen-2/](https://www.verizon.com/connected-devices/humx-gen-2/)
In Account Settings
What is the difference between Emergency Contact and Primary Driver Contact?
Your Emergency Contact is the person we will try to get in touch with in
case of an emergency. The Primary Driver Contact is the name and information
of the person that is most likely to be the main car driver at all times.
In Account Settings
Why do I need to provide Emergency and Primary Driver Contacts?
In order to be eligible for Crash Response, you must provide a Primary Driver
Contact. In the event of a car crash, this is the phone number that emergency
services will use to verify if assistance is needed. We recommend using the phone
number of the person who is most likely to be driving the Hum-equipped vehicle.
Your Emergency Contact is the person who you may want us to notify in the
event of an emergency. If you have an emergency and are speaking with Hum
emergency services, they can call your Emergency Contact on your behalf to
inform them that you have been in an accident. We will not reach out to your
Emergency Contact unless we have your permission.
In App & Dashboard
Where can I download the Hum App?
For Android users, download the Hum App from [Google Play](https://play.google.com/store/apps/details?id=com.verizontelematics.verizonhum&hl=en).
For iOS users, download the Hum App from the [App Store](https://itunes.apple.com/us/app/hum-app/id1023978906?mt=8).
In App & Dashboard
Can I still access my Hum account if I don’t have the Hum App?
Yes! Just visit the Hum Customer Portal from your computer, tablet or
mobile browser at [customer.hum.com](https://customer.hum.com/).
In App & Dashboard
Is the Hum App available for both iOS and Android? What about other mobile devices, such as Windows phones and Blackberrys?
The Hum App is available for iOS and Android only. For iPhone, you’ll need
iOS 8.0 or later to run the Hum App. For Android, Android 4.1 or higher is
required.
In App & Dashboard
How do I report a problem with the Hum App?
If you have issues with the Hum App, contact Hum Customer Service at
[(800) 711-5800](tel:1-800-711-5800).
In App & Dashboard
How do I report a problem with my Hum+ or Hum× service?
If you have issues with your Hum+ or Hum× service, please contact Hum Customer Service at [(800) 711-5800](tel:1-800-711-5800).
In App & Dashboard
How is my Safety Score calculated?
Your Safety Score is determined by analyzing your data in a number of areas
including: braking, hard accelerating, speeding (based on posted speed limits),
cornering and distracted driving. Additional factors such as miles driven
also influence your score. Note that Safety Score is derived from data
gathered by your smartphone's sensors, not the Hum OBD Reader. Your
smartphone with the Hum App must be in the vehicle for Safety Score to work.
In App & Dashboard
Is there a way to see a consolidated view of my driving data over time?
Absolutely! Safety Score shows weekly data for up to 30 trips. In addition, for Hum+ and Hum× customers, Driving History shows aggregate driving data by week, month, year or custom date range. It also shows you the start and end point of each trip, and allows you to export your Driving History as a downloadable CSV file.
In App & Dashboard
How much cellular data does Hum use?
**Hum×**
The Hum System uses a very small amount of data. However, when utilizing the Wi-Fi Hotspot, cellular data usage depends entirely on your use of the devices connected to the hotspot. To get an estimate of how much data certain devices and activities consume, check out the [Verizon Data Calculator](https://www.verizonwireless.com/b2c/splash/dataShareCalculator.jsp?intcmp=INT-SEA-NON-SE-data_calculator-031615-DE-SR-SU-T).
In App & Dashboard
How much does data cost?
**Hum×**
The cost of data varies depending on the Verizon Wireless plan you choose. Contact Verizon Wireless for help selecting the data plan that’s right for you or visit [www.verizonwireless.com](https://www.verizonwireless.com/).
In App & Dashboard
Can I see how much data I have remaining?
Sure thing! You can check your Verizon account's data balance by signing
in to My Verizon at [www.verizonwireless.com/my-verizon/](https://www.verizonwireless.com/my-verizon/)
or by checking your My Verizon app.
In App & Dashboard
Does Hum still work if someone else drives my car?
Of course, Hum works regardless of who’s behind the wheel. This means that
your Hum-equipped vehicle will be covered with features such as Emergency
Assistance and Pinpoint Roadside Assistance, no matter who's driving.
In App & Dashboard
Does my phone have to be in the car for Hum to work?
Most Hum features will work even if your phone isn't in the car, because Hum keeps running in the background through the Hum OBD (On-Board Diagnostics) Reader. So, you're still covered with features like Crash Response. However, we recommend keeping your phone with you because the Hum App provides access to most Hum features, including Pinpoint Roadside Assistance, Vehicle Diagnostics, and more. Some models of Hum include a Bluetooth® Speaker that allows you to talk hands-free and keep two hands on the wheel. If you want to use hands-free calling and have a Hum Speaker, your phone must be close enough to connect your phone to the Hum Speaker using Bluetooth®. However, Safety Score and Navigation are features that use your smartphone and Hum App, and therefore will not work unless your phone is in your car with you.
In App & Dashboard
Can I access my Hum App or account from multiple phones?
Yes! Simply download the Hum App from Google Play or the App Store to all
your devices, and log into your account with your username and password.
In App & Dashboard
How can I see details from my recent trips?
**Hum+/Hum×**
It's easy! In the Hum App, tap on Safety Score to see your weekly trip details including trip date and time, miles driven, duration and route. You can also invite friends and family to share their Safety Score with you. You can view details about your recent trips, such as start and end point, by accessing Driving History in the Hum App or Hum Web Portal. (Remember, your phone must be in your car with you in order for Hum to capture Safety Score and route information.)
In Features & Services
How can I see if Hum will work with my car?
If you'd like to use Hum+ or Hum×, verify that your car is compatible by visiting [www.hum.com/compatibility/](/compatibility/).
In Features & Services
Will Hum work with my electric, hybrid or diesel car?
**Hum+/Hum×** Neither Hum+ nor Hum× will work with any all-electric cars, but they will work with most hybrid and diesel vehicles. Please note that neither Hum+ nor Hum× will display MPG data for diesel vehicles. You can check if Hum+ or Hum× is compatible with your car at [www.hum.com/compatibility/](/compatibility/).
In Features & Services
Does Hum come with a warranty?
Hum comes with a limited lifetime equipment replacement warranty for as
long as you continuously have a subscription to the service. For more
information, go to [www.hum.com/terms-of-service/](/terms-of-service/).
In Features & Services
Does Hum offer phone support?
Yes. Please check out these FAQs to find answers to the most common
questions. If you still have questions, you can reach Hum Customer Service
by pressing the blue button on the Hum Speaker, contacting them from the
Hum App, or by dialing [(800) 711-5800](tel:1-800-711-5800).
In Features & Services
Can I export my Driving History?
Yes, you can. The Hum App allows you to email your Driving History as a
downloadable CSV file.
In Features & Services
Can I get access to my teen driver's driving history?
Yes, you can view their Driving History from the Hum App or Hum Web Portal
to get information on trip destinations, time and distance, idle time, fuel
used, MPG, average speed and max speed. Driving History can be emailed as a
downloadable CSV file. Other parent-friendly features include Vehicle
Location, Boundary Alerts and Speed Alerts. You can also invite your teen
driver to share his/her Safety Score with you via the Hum App.
In Features & Services
Why can't I see route information for my trips in my Driving History?
Hum does not show route information in Driving History, but it can show you
the trips' start and end points. You can view route information by accessing
Safety Score in the Hum app.
In Features & Services
How do I use the Stolen Vehicle Assistance feature?
If your car has been stolen, you must first file a police report. Then, you
can contact Hum Customer Service at [(800) 711-5800](tel:1-800-711-5800) and
provide the case number from the report. We'll attempt to determine your
vehicle's GPS location using the Vehicle Location feature to assist law
enforcement in their recovery efforts. We can't help you unless a police
report number is provided. For more information, please refer to Hum's terms
of use at [www.hum.com/terms-of-use/](/terms-of-use/).
In Features & Services
How do I reach the Mechanics Hotline?
There are two ways to reach the Mechanics Hotline (Please note that you will need
a Hum subscription to use this service):
1. You can call Hum Customer Service at [(800) 711-5800](tel:1-800-711-5800).
2. You can press the blue customer service button on the Hum Speaker and ask
to be connected to the Mechanics Hotline.
In Features & Services
How do I use Vehicle Diagnostics?
If Hum sends a Vehicle Diagnostics alert, it is typically accompanied by a
description of the applicable Diagnostic Trouble Code (DTC) to help you
understand what the problem may be. If you choose to take your car to a
mechanic, you can tell them about the alert and provide more information
than just “the check engine light is on.” Hum is constantly adding new DTCs
to its extensive database to make sure its analytics are as comprehensive
as possible.
Additionally, as a Hum subscriber, you can call the Mechanics Hotline for
advice from an ASE-certified mechanic. Press the blue customer service
button on the Hum Speaker or call [(800) 711-5800](tel:1-800-711-5800) and
ask to be connected to the Mechanics Hotline.
In Features & Services
How does Hum tell me when there is something wrong with my car?
The Hum OBD (On-Board Diagnostics) Reader receives diagnostic information
from your car's OBD system, and sends you alerts called Diagnostic Trouble
Codes (DTC) as well as other information about common vehicle issues. You
can view diagnostic information about your vehicle, along with descriptions
of most DTCs, in the Auto Health section of your Hum App or Hum Web Portal.
Hum is constantly updating its DTC database to ensure the data is as current
as possible. Notifications of DTCs are sent to you via text message and/or
email. You can change your preferences in the Notifications section on your
Hum App or Hum Web Portal.
In Features & Services
Will Hum detect all the issues my car can have?
Unfortunately, no. Hum can detect many issues that are identifiable
through your car’s OBD (On-Board Diagnostics) system only. Some examples
of issues that are not identifiable through your car’s OBD system include:
low windshield wiper fluid, low tire pressure, and headlights or
taillights status.
If you suspect something may be wrong, but haven’t received an alert from
Hum, you can call the Mechanics Hotline for advice from an ASE-certified
mechanic. Press the blue customer service button on the Hum Speaker or
call [(800) 711-5800](tel:1-800-711-5800) and ask to be connected to the
Mechanics Hotline.
In Features & Services
How can Hum help with my routine maintenance and service?
Hum can help you stay on top of vehicle maintenance in a number of ways:
1. You can set maintenance reminders to help you remember when routine
services such as tire rotations and oil changes are due
2. You can access live advice from ASE-certified mechanics through the Hum
Mechanics Hotline
3. You can add maintenance reminders based on the service schedule that
your car manufacturer suggests
In Features & Services
How does Crash Response work?
In most cases, Hum is able to detect a crash based on the amount and
direction of impact and sudden changes in vehicle speed.
If the crash is detected and you have a Hum Speaker, you will be connected
with the Hum Emergency Response Center via the speaker. A trained agent
will help determine what kind of assistance, if any, you need. If a crash
is confirmed or if there is no response from the driver, Hum will still
send help to your location.
If the crash is detected and you don't have a Hum Speaker, Hum will attempt
to bridge a call between the Primary Driver Contact and emergency services,
who will ask if you're OK and if you need emergency help. Agents can stay
on the line with you until help arrives or until you feel safe. Help can
be dispatched even if there is no response from the driver. IMPORTANT: In
order to be eligible for Crash Response, you must provide a Primary Driver
Contact.
**Please note:** If the Hum OBD Reader has become dislodged from the On-Board
Diagnostic (OBD-II) port during the incident, causing a loss of power, the
Emergency Response Center cannot be notified.
In Features & Services
How does Hum detect that I've been in an accident?
When factors such as sudden changes in speed or direction are detected by
your Hum OBD (On-Board Diagnostics) Reader, the incident registers as a
collision, and the Hum Emergency Response Center is notified. If you do
not have a Hum Speaker, help will automatically be dispatched to your
vehicle’s location. If you have a Hum Speaker, you will automatically be
connected with the Hum Emergency Response Center via the speaker. A trained
agent will help determine what kind of assistance, if any, you need. If an
accident is confirmed or if there is no response from the driver, Hum will
still send help to your location.
In Features & Services
I got into a car accident and Hum didn’t detect it. Why?
If Hum did not detect a collision, it could be because the impact was too
minor to be recognized by the Hum OBD (On-Board Diagnostics) Reader. It could
also be due to the Hum OBD Reader becoming dislodged from the On-Board
Diagnostic (OBD-II) system during the incident, causing a loss of power to
the Hum OBD Reader.
In Features & Services
I was in an accident with Hum installed in my car. How will I know that help is coming?
If the crash is detected and you have a Hum Speaker, you'll be connected
to a trained agent who will ask if you're OK and if you need emergency help.
Agents can stay on the line with you until help arrives or until you feel
safe. In some instances, help can be dispatched even if there is no response
from the driver.
If the crash is detected and you don't have a Hum Speaker, Hum will bridge a
call between the Primary Driver Contact and emergency services, who will ask
if you're OK and if you need emergency help. Agents can stay on the line
with you until help arrives or until you feel safe. In some instances, help
can be dispatched even if there is no response from the driver. IMPORTANT:
In order to be eligible for Crash Response, you must provide a Primary
Driver Contact.
In most cases, Hum is able to detect a crash based on the amount and
direction of impact and sudden changes in vehicle speed. If you need
emergency help and are able to safely make a call, contact 911 as a backup
to confirm that help is on the way.
In Features & Services
What happens if I have an accident but I don't need any emergency assistance?
If you have a Hum Speaker, you'll be connected to an emergency response
agent who will ask you if you need emergency assistance. If you feel that
no assistance is needed, let the agent know that you're OK and do not need
assistance. If you for any reason decide that you do need emergency
assistance, you can place an emergency call from your Hum Speaker.
If you don't have a Hum Speaker and if a collision is detected, Hum will
attempt to bridge a call between the Primary Driver Contact and emergency
services who will ask you if you need emergency assistance. If you feel
that no assistance is needed, let the agent know that you're OK and do not
need assistance. If you for any reason decide that you do need emergency
assistance, call 911.
If you don't need emergency help but you still need roadside help, your
Hum subscription also includes access to 24/7 Roadside Assistance from
Signature Motor Club. Use the Hum App or contact Hum Customer Service to
request roadside assistance.
In Features & Services
What is Pinpoint Roadside Assistance?
Through our partner Signature Motor Club, your Hum subscription provides
you with push-button access to roadside assistance for a wide range of car
problems including flat tires, dead batteries and more. Just press the
customer service button on your Hum Speaker. We'll ping your vehicle to
determine its GPS location, and then we'll contact a Signature Motor Club
roadside assistance provider in your area. You can also submit a roadside
assistance request using the Hum App, or by calling Hum Customer Service at
[(800) 711-5800](tel:1-800-711-5800).
For more information about roadside assistance, visit [www.hum.com/roadside-assistance/](/roadside-assistance/).
Roadside assistance is subject to the Signature Motor Club terms of service,
which are available at [www.hum.com/signature-motor-club-terms-of-service/](/signature-motor-club-terms-of-service/).
In Features & Services
How do I set up NumberShare?
It's easy! Just follow these simple steps to set up NumberShare: 1. **Share your number**
Sign into your Verizon Wireless account and go to the "Manage Connected Devices" section to share your phone number with Hum×. 2. **Add your contacts**
Open the Hum App, and then select NumberShare from the menu. Here you can add up to 3 of your most important contacts. When finished, the NumberShare icon will illuminate on the Hum× Speaker indicating that setup is complete. **Note:** It may take a few minutes for the contact(s) to be uploaded to the Hum× Speaker.
In Features & Services
How do I make a call using NumberShare?
Once you have set up NumberShare and added contacts, tap the NumberShare icon on the Hum× Speaker. Your speaker will announce the names of the contact and, if there are multiple contacts programed, selections arrows will appear. Use the arrows to select your desired contact, then press the Call Button to place the call. The call will appear to come from your Verizon Wireless phone number, so your contacts will know it's you.
In Features & Services
I'm able to use Google Assistant on my Hum× Speaker, but not able to do the same on the new Hum× I just purchased, why?
Although Hum× devices purchased on or after June 20, 2021 will not have the built-in speaker functionality as devices purchased prior to that date, you will still be able to link your account and perform Hum actions using Google Assistant. To do so, just tap on the Google Assistant feature from the side menu of the Hum app and follow the step by step instructions.
In Features & Services
What can I use In-Vehicle Wi-Fi for?
Use In-Vehicle Wi-Fi to entertain the family with their favorite music, movies, and games.If you’re driving solo, stream your favorite music and podcasts!
For working on the road,In-Vehicle Wi-Fi is the perfect solution.
In Features & Services
I already have a smartphone with a mobile hotspot. Why would I need in-vehicle Wi-FI?
Great question! Hum’s In-Vehicle Wi-Fi provides the convenience of Wi-Fi in the car that automatically
connects to up to 10 devices. Unlike your mobile hotspot, In-Vehicle Wi-Fi won’t drain your smartphone battery.
In Features & Services
Which Hum devices come with In-Vehicle Wi-Fi?
If you have the Humx device, In-Vehicle Wi-Fi is included in the service.
If you have the Hum+ device, you can add In-Vehicle Wi-Fi to your service for $10 per month.
*Please note that legacy Hum+ devices do not include In-Vehicle Wi-Fi, but are eligible for a free upgrade to the latest 4G LTE Hum+ device.
In Features & Services
How does In-Vehicle Wi-Fi work with my data plan?
In-Vehicle Wi-Fi utilizes your existing Verizon Wireless shareable data plan.
In Features & Services
How do I set up or install In-Vehicle Wi-Fi?
Set up is easy, with no extra equipment needed! After purchase, make sure the Hum device is plugged into your vehicle.
In-Vehicle Wi-Fi will automatically broadcast. To find or manage the network name and password, open your Hum app and select the Wi-Fi settings icon.
*Hum+ devices require purchase of the In-vehicle Wi-Fi service
In Features & Services
Does In-Vehicle Wi-Fi work when the vehicle is turned off?
Yes! You have an option to continue In-Vehicle Wi-Fi after the vehicle is turned off. Open the Hum app, go to the Wi-Fi settings screen,
and select the option to extend Wi-Fi. To preserve your vehicle’s battery, you can continue Wi-Fi connectivity for up to an hour after the vehicle is turned off.
In Features & Services
What kind of network coverage can I expect with In-Vehicle Wi-Fi?
In-Vehicle Wi-Fi utilizes Verizon’s nationwide 4G LTE network. Speed and coverage varies depending on location.
In Features & Services
How secure is In-Vehicle Wi-Fi?
In-Vehicle Wi-Fi is password protected. Network settings can be accessed and managed from the Hum app.
In Features & Services
How many devices can I connect to the In-Vehicle Wi-Fi?
You can connect up to 10 Wi-Fi enabled devices.
In Features & Services
Can I temporarily turn In-Vehicle Wi-Fi off?
Yes, you can turn it off from the wi-fi settings in the Hum app.
In Getting Started
How do I activate my Hum?
**Hum+/Hum×**
Getting your Hum+ or Hum× system set up is easy. Simply visit the Setup page at [www.hum.com/setup/](/setup/) for a step-by-step guide. You can also check out the how-to video at the same link.
In Getting Started
How do I know if installation was successful?
Once you've completed the installation and after your first drive, you'll
begin seeing dashboard updates in the Hum App and the Hum Customer Portal.
Plus, you'll be ready to set up driver alerts, view your Driving History,
access Vehicle Location information and more.
If you're having difficulty installing your Hum System, please call Hum
Customer Service at [(800) 711-5800](tel:1-800-711-5800), and we'll be happy
to help.
In Getting Started
How do I connect my mobile phone to my Hum Speaker via Bluetooth®?
To pair your mobile phone with your speaker, first make sure your speaker is charged and your Hum OBD (On-Board Diagnostics) Reader is correctly installed. Then follow these steps: 1. Start your vehicle. 2. Put the Hum Speaker's hands-free on/off button in the **On** position. 3. On your mobile phone, turn Bluetooth® **On**. 4. On the Hum Speaker, press and hold the green phone button for about five seconds, until the blue light begins to flash. 5. In your phone's Bluetooth® settings, search for available devices. 6. Select **Hum** from the search results on your phone, then select **OK**. 7. If prompted for a PIN, enter **0000**. 8. The connected status of Hum System in phone's Bluetooth® settings will indicate that your phone has been paired successfully. **TIP:** For the best hands-free calling reception, make sure the Hum Speaker is attached to the driver's sun visor or is in front of the person speaking.
In Getting Started
What do I do if I think I damaged the device during installation?
Call Hum Customer Service at [(800) 711-5800](tel:1-800-711-5800).
In Getting Started
What do the blinking indicator lights on my Hum Speaker mean?
**[Hum+]**
The Bluetooth® status LED provides the following indicators: - Unlit: Speaker is not connected. - Slow Blinking Blue: Speaker is in pairing mode. - Solid Blue: Speaker is connected. The battery status LED provides the following indicators: - Solid Green: Device is fully charged and ready to use. - Solid Orange: Speaker is plugged in and charging. - Slow Blinking Red: Speaker battery is below 25% and should be charged as soon as possible. **[Hum×]**
The Hum Speaker's LED light ring provides the following indicators: - Unlit: Speaker is not connected. - Blue clockwise pattern: Speaker is in Bluetooth pairing mode. - Blue ring flashes three times: Bluetooth pairing successful. - Two blue lights at top of ring fading on and off: Speaker is connected to phone. - White flashing ring: Speaker’s mic is muted. - White clockwise pattern: Incoming call or outgoing call (before answered). - Green clockwise pattern: Speaker is charging. - Half circle = 50% charged. - Full circle = fully charged.
In Getting Started
Where do I install the Hum OBD (On-Board Diagnostics) Reader?
The Hum OBD Reader plugs into your car's OBD-II port. The OBD-II port location
varies from car to car, but typically it's located underneath the dashboard
panel and to the left or right of the steering wheel. For help finding your
car's OBD-II port, go to [www.hum.com/port/](/port/).
In Getting Started
Do I need to be a Verizon Wireless customer to use Hum?
It depends on the Hum Product you are using. **Hum×**
In order to use the Hum× Wi-Fi feature, you will need to purchase data from Verizon Wireless. You have two options: 1. You can add Hum× to your existing Verizon Wireless shareable data plan. When you add Hum× to your Verizon Wireless shareable data plan, your Wi-Fi Hotspot data is drawn from your overall Verizon Wireless monthly data allowance. 2. You also have the option to purchase Hum× on its own – without an existing Verizon Wireless data plan. 1GB of data will be included with your monthly subscription and additional data is available for purchase at $10 per GB on an as-needed basis. **Hum+**
You also do not need to be a Verizon Wireless customer to use Hum+. Simply purchase the Hum+ equipment from a Verizon Wireless retail store, or a participating retailer, and download the Hum App to get started.
In Getting Started
Do I need the Hum Speaker and OBD Reader to use the Hum App?
If you’re subscribed to Hum+ or Hum×, you need the Hum OBD (On-Board Diagnostics) Reader in order to enable to most features included with your Hum+ or Hum× Service. Some models of Hum include a Bluetooth® Speaker that allows you to talk hands-free and keep two hands on the wheel. If you have a Hum Speaker, it is important to keep it charged to access emergency assistance if Hum detects a crash, use hands-free Bluetooth® calling, and to have Hum Customer Service just a push of a button away.
In Getting Started
I have a different carrier for my cell phone, can I use NumberShare?
NumberShare is currently only available to customers with a Verizon Wireless
cell phone plan.
In Getting Started
How do I change the order of the NumberShare contacts on my Hum× Speaker?
You can change the order of your NumberShare contacts on the Hum App. Your contacts will appear on the Hum× Speaker in the same order as they do within the app.
In Hum Equipment
Can Hum unlock or start my car?
No, Hum cannot unlock or start your car.
In Hum Equipment
Can I plug my Hum OBD (On-Board Diagnostics) Reader into an extension cable or an adapter?
Using an extension cable or adapter with Hum will void your equipment
warranty. Doing so may interfere with Crash Response functionality, as well
as communications between the Hum OBD Reader and your vehicle.
In Hum Equipment
Can I use Hum if I don't have a smartphone?
**Hum+/Hum×**
Absolutely! You can keep track of your Hum account using the Hum Customer Portal at [customer.hum.com](https://customer.hum.com/). You can also use the Hum App on your Apple or Android tablet. **Hum App**
In order to use the free Hum App, you must have an iPhone running iOS 8.0 or later or an Android smartphone running Android 4.1 or higher.
In Hum Equipment
Can I unplug the Hum OBD (On-Board Diagnostics) Reader while my car is on?
No. You need to turn your car off before unplugging or plugging in the
Hum OBD Reader.
In Hum Equipment
Does Hum drain my car battery when the engine is off?
When your car is off, the Hum OBD (On-Board Diagnostics) Reader goes into a
low power mode.
In Hum Equipment
If my Hum Speaker is turned off, will Hum still work?
Yes, Hum will still work, as long as your Hum OBD (On-Board Diagnostics) Reader is plugged into your car and powered on. But, if you have a Hum Speaker, it is important to keep it charged to access emergency assistance if Hum detects a crash, use hands-free Bluetooth® calling, and to have Hum Customer Service just a push of a button away. While the Hum Speaker cannot be turned off manually, the battery can die, causing the Hum Speaker to turn off. The Hum Speaker's on-off switch only controls the hands-free Bluetooth® function, not the Hum Speaker’s power. Calls to and from Hum Customer Service and emergency assistance will go through, as long as the Hum OBD Reader is powered and within cellular coverage (even if the hands-free switch is off).
In Hum Equipment
How will I know if the Hum OBD (On-Board Diagnostics) Reader has come unplugged?
If you think your Hum OBD Reader has come unplugged, you can check the Hum
App or portal to see if your driving history data has been recorded. If you
forget, Hum will automatically notify you if your Hum OBD Reader has been
unplugged for 10 days. You'll then receive an email when you've successfully
plugged it back in.
In Hum Equipment
Does NumberShare work with my Hum+ Speaker?
Unfortunately, NumberShare does not work with the Hum+ System.
In Hum Equipment
Do I need the Hum Speaker and OBD Reader to use Hum?
If you’re subscribed to Hum+ or Hum×, you need the Hum OBD (On-Board Diagnostics) Reader in order to enable to most features included with your Hum+ or Hum× Service. Some models of Hum include a Bluetooth® Speaker that allows you to talk hands-free and keep two hands on the wheel. If you have a Hum Speaker, it is important to keep it charged to access emergency assistance if Hum detects a crash, use hands-free Bluetooth®calling, and to have Hum Customer Service just a push of a button away. If you’re only using the Hum App and are not subscribed to Hum+ or Hum× Service, then you can use the Hum App without any other Hum Hardware.
In Order & Shipping
Can I change my shipping address after I've placed my order?
The terms of your Hum equipment purchase depend on the policies of the
retailer from which you purchased your equipment. If you purchased Hum
through Verizon Wireless, call Verizon Customer Service at
[(800) 922-0204](tel:1-800-922-0204). If you purchased Hum through hum.com
please call Hum Customer Service at [(800) 711-5800](tel:1-800-711-5800).
For all other retailers, please refer to their shipping policies.
In Order & Shipping
Do you offer gift wrapping and gift receipts?
If you purchased your Hum System from Verizon Wireless or another
participating retailer, please refer to their gift-wrapping policies.
In Order & Shipping
What are the shipping costs?
If you purchased your Hum System from Verizon Wireless or another
participating retailer, please refer to their respective shipping policies.
In Order & Shipping
What do I do if I have not received my order?
For orders from Verizon Wireless, please refer to your order confirmation
or contact Verizon Customer Service at [(800) 922-0204](tel:1-800-922-0204).
If you purchased your Hum System from hum.com, try clicking on the tracking
link in your shipping confirmation email. If you still need assistance, you
can contact Hum Customer Service at [(800) 711-5800](tel:1-800-711-5800).
If you purchased Hum from another participating retailer, please refer to
your order confirmations or contact their customer service.
In Order & Shipping
What is the return policy?
If you purchased your Hum System from a Verizon Wireless retail location
or [www.verizonwireless.com](https://www.verizonwireless.com/), you can return
Hum at any time within 14 days of purchase and receive a full refund. If
you choose to return Hum after the 14-day return period, you may be subject
to an Early Termination Fee (ETF). Returns to Verizon Wireless are subject
to a restocking fee.
If you purchased your Hum System from hum.com, you can return Hum at any
time within 30 days of purchase and receive a full refund. Please call Hum
Customer Service at [(800) 711-5800](tel:1-800-711-5800) to cancel Hum
Service or to request your prepaid return shipping label.
If you purchased your Hum System from another participating retailer, please
refer to their respective return policies.
You can view the Hum return policy at [www.hum.com/terms-of-use/](/terms-of-use/).
In Order & Shipping
When will my order ship and how long does shipping take?
If you purchased your Hum System from Verizon Wireless, contact Verizon
Customer Service at [(800) 922-0204](tel:1-800-922-0204). If you purchased
your Hum System from another participating retailer, please refer to their
respective shipping and delivery policies.
In Privacy & Security
Who can see my Vehicle Location?
The Primary Account Holder and Hum Customer Service Agents can view the locations of any Hum equipped vehicle.
Family Members can also have visibility of any vehicle shared by the Primary Account Owner.
In Privacy & Security
Can I download or export my data?
Sorry, downloading or exporting data is not supported at this time.
In Privacy & Security
When does Hum use my GPS location?
**Hum+/Hum×**
Hum+ & Hum× uses GPS for features including Safety Score, Vehicle Location, Driving History, Boundary Alerts, Pinpoint Roadside Assistance and Crash Response. These features identify the GPS location of the vehicle where the Hum OBD Reader is installed. **Hum App**
The Hum App uses your GPS location for Safety Score and the navigation features. To change how Hum uses your GPS location, you can remove the Hum Hardware from your vehicle or edit your smartphone's privacy settings.
In Privacy & Security
How does Hum keep my data secure?
Keeping your information secure is our top priority. Hum's privacy policy
is available at [www.verizon.com/about/privacy/full-privacy-policy/](https://www.verizon.com/about/privacy/full-privacy-policy/).
In Privacy & Security
Is my Hum data stored online somewhere?
**Hum+/Hum×**
Yes, Hum is a Verizon cloud-based service. You can access your data, settings and features when you sign into your Hum account through the Hum App or Hum Customer Portal. Verizon Telematics may securely store Hum data according to the Hum terms of service and privacy policy which are available at [www.hum.com/terms-of-service/](/terms-of-service/) and [www.verizon.com/about/privacy/hum-privacy-policy/](https://www.verizon.com/about/privacy/hum-privacy-policy/). **Hum App**
Your trip location data is only stored on the phone(s) with the Hum App installed. Data used to provide your Safety Score may be securely stored with other Hum data, but only you can see your Safety Score. By invitation only, your Safety Score can be shared with family and friends. For Hum app customers, Verizon Telematics may securely store Hum data according to the Hum terms of service and privacy policy which are available at [www.hum.com/terms-of-service/](/terms-of-service/) and [www.verizon.com/about/privacy/hum-privacy-policy/](https://www.verizon.com/about/privacy/hum-privacy-policy/).
In Privacy & Security
What are Hum's terms of service?
You review and agree to Hum’s terms of service when you create an account
or by continuing use of the service. You can review Hum’s terms of service
at [www.hum.com/terms-of-service/](/terms-of-service/). If you
do not wish to agree to these terms, you can delete the app.
In Troubleshooting
My Hum App is not showing my new vehicle. What do I do?
First, double-check to make sure your Hum OBD Reader is plugged in
correctly in your new car, then go for a 10-minute drive. The Hum App may
take up to 24 hours to update your account with information about your
new car.
In Troubleshooting
What happens if the Hum OBD (On-Board Diagnostics) Reader comes unplugged?
If your Hum OBD Reader comes loose, simply plug it back in. It will continue
to monitor your vehicle. It's as easy as that!
In Troubleshooting
I plugged in the Hum OBD (On-Board Diagnostics) Reader and my car alarm is going off. What should I do?
In some cases, the Hum OBD Reader can interfere with car alarm systems
installed by dealers or third parties. If this is happening to you, please
call Hum Customer Service at [(800) 711-5800](tel:1-800-711-5800),
and we’ll work with you to resolve the issue.
In Troubleshooting
How do I contact Hum Customer Service?
Just press the blue customer support button on the Hum Speaker or dial
[(800) 711-5800](tel:1-800-711-5800). We're here to help!
In Troubleshooting
I can't find the Hum Speaker in my smartphone's Bluetooth® menu. Where is it?
First, make sure the Hum Speaker's Bluetooth® hands-free switch is in the **On** position and that your phone is in pairing mode. Remember: The Hum Speaker is designed to work when it is in the car, in range of the Hum OBD (On-Board Diagnostics) Reader and with your car turned on. For more information about pairing and using the Hum Speaker, you can refer to the Quick Start Guide here: [www.hum.com/downloads/hum-plus-quick-start-guide.pdf](/downloads/hum-plus-quick-start-guide.pdf).
In Troubleshooting
The Hum OBD (On-Board Diagnostics) Reader does not fit in my car's OBD-II port. Now what?
Hum uses a standard plug-in connector to the OBD-II port, and the shape
of the connector allows the device to only plug in one way. Try using a
flashlight to better see the location of the port and its orientation to
the Hum OBD Reader's pins. You can also verify that your car is compatible
by visiting [www.hum.com/compatibility/](/compatibility/).
If you are still having issues, please call Hum Customer Service at
[(800) 711-5800](tel:1-800-711-5800).
In Troubleshooting
My Hum is not working. What do I do?
First, double-check to make sure your Hum OBD (On-Board Diagnostics)
Reader is plugged in. Also, make sure your Hum Speaker is charged. If
you’re still having trouble, contact Hum Customer Service at
[(800) 711-5800](tel:1-800-711-5800).
In Troubleshooting
When will I get my first Safety Score?
You don't have to wait long. Safety Score information is typically updated
a few minutes after the end of each trip. The more trips you take the more
accurate your score will be.
In Troubleshooting
Why can't I see the Hum Wi-Fi Hotspot in my phone settings?
Select Wi-Fi Hotspot in the Hum App or Hum Customer Portal to make sure
the Wi-Fi feature is enabled for your Hum equipment.
**Please note:** Your car must also be turned on for the Wi-Fi Hotspot to work.
You must be within Verizon's wireless network coverage for the Wi-Fi
Hotspot to function properly.
In Troubleshooting
Why is my Wi-Fi connection speed slow?
Wi-Fi speed can be affected by the strength or availability of the network,
the number of devices you have connected, how much data each of those devices
consumes, and the type of content that is being accessed.
For example, several devices streaming video content simultaneously will
likely experience slower speeds than a single device downloading an email.
In Troubleshooting
Why is my parking location inaccurate?
Some conditions can inhibit GPS signal, temporarily reducing location
accuracy or preventing a vehicle from being located. These conditions could
include being in a garage or in an area surrounded by high-rise buildings,
or even having metallic window tinting on your car.
In Troubleshooting
Why can't I see the location of my car?
Some conditions can inhibit GPS signal, temporarily reducing location
accuracy or preventing a vehicle from being located. These conditions could
include being in a garage or in an area surrounded by high-rise buildings,
or even having metallic window tinting on your car.
In Troubleshooting
My Hum Speaker’s battery doesn’t seem to be charging. What do I do?
It could be that the battery is charging and you just need to wait a little
longer. If your Hum Speaker’s battery was completely depleted, it will take
about two hours to charge it up to 75%, and about six hours to charge it
to 100%.
Note that the Hum Speaker only works when it's in the vehicle with the
installed Hum OBD (On-Board Diagnostics) Reader.
In Troubleshooting
Why isn't my trip showing up in Driving History?
The Hum OBD (On-Board Diagnostics) Reader may have become disconnected. Or,
the Hum OBD Reader may have temporarily been unable to capture trip data.
If the issue persists, please contact Hum Customer Service at
[(800) 711-5800](tel:1-800-711-5800).
In Troubleshooting
What happens if I sell or trade in my car?
If you need to switch your Hum System to a new car, first ensure that the
new vehicle is compatible by visiting [www.hum.com/compatibility/](/compatibility/).
You can update the vehicle on your account by simply plugging the Hum OBD
Reader into the new compatible vehicle. Hum can automatically detect if it
has been plugged into a different vehicle. After you complete your next
drive or two, open your Hum App to accept and confirm the vehicle change.
Your Hum service will not be disrupted during this time. If the Hum App
does not prompt you to accept and confirm the vehicle change after a drive
or two, please call Hum Customer Service at [(800) 711-5800](tel:1-800-711-5800),
and we'll help you change the vehicle associated with your Hum.
Hum is not intended to be moved back and forth between vehicles, and your
prior vehicle's driving history and notifications will no longer be
available after switching.
In Troubleshooting
Why is the NumberShare icon not showing on my Hum× Speaker?
Before the NumberShare icon appears on your Hum× Speaker, you must set up NumberShare by sharing your number on your My Verizon account and adding at least one contact in the Hum App.
