Hum Troubleshooting FAQs | Hum by Verizon

My Hum App is not showing my new vehicle. What do I do?

First, double-check to make sure your Hum OBD Reader is plugged in correctly in your new car, then go for a 10-minute drive. The Hum App may take up to 24 hours to update your account with information about your new car.

What happens if the Hum OBD (On-Board Diagnostics) Reader comes unplugged?

If your Hum OBD Reader comes loose, simply plug it back in. It will continue to monitor your vehicle. It’s as easy as that!

I plugged in the Hum OBD (On-Board Diagnostics) Reader and my car alarm is going off. What should I do?

In some cases, the Hum OBD Reader can interfere with car alarm systems installed by dealers or third parties. If this is happening to you, please call Hum Customer Service at (800) 711-5800, and we’ll work with you to resolve the issue.

How do I contact Hum Customer Service?

Just press the blue customer support button on the Hum Speaker or dial (800) 711-5800. We’re here to help!

I can’t find the Hum Speaker in my smartphone’s Bluetooth^® menu. Where is it?

First, make sure the Hum Speaker’s Bluetooth^® hands-free switch is in the On position and that your phone is in pairing mode. Remember: The Hum Speaker is designed to work when it is in the car, in range of the Hum OBD (On-Board Diagnostics) Reader and with your car turned on. For more information about pairing and using the Hum Speaker, you can refer to the Quick Start Guide here: www.hum.com/downloads/hum-plus-quick-start-guide.pdf.

The Hum OBD (On-Board Diagnostics) Reader does not fit in my car’s OBD-II port. Now what?

Hum uses a standard plug-in connector to the OBD-II port, and the shape of the connector allows the device to only plug in one way. Try using a flashlight to better see the location of the port and its orientation to the Hum OBD Reader’s pins. You can also verify that your car is compatible by visiting www.hum.com/compatibility/. If you are still having issues, please call Hum Customer Service at (800) 711-5800.

My Hum is not working. What do I do?

First, double-check to make sure your Hum OBD (On-Board Diagnostics) Reader is plugged in. Also, make sure your Hum Speaker is charged. If you’re still having trouble, contact Hum Customer Service at (800) 711-5800.

When will I get my first Safety Score?

You don’t have to wait long. Safety Score information is typically updated a few minutes after the end of each trip. The more trips you take the more accurate your score will be.

Why can’t I see the Hum Wi-Fi Hotspot in my phone settings?

Select Wi-Fi Hotspot in the Hum App or Hum Customer Portal to make sure the Wi-Fi feature is enabled for your Hum equipment.

Please note: Your car must also be turned on for the Wi-Fi Hotspot to work. You must be within Verizon’s wireless network coverage for the Wi-Fi Hotspot to function properly.

Why is my Wi-Fi connection speed slow?

Wi-Fi speed can be affected by the strength or availability of the network, the number of devices you have connected, how much data each of those devices consumes, and the type of content that is being accessed.

For example, several devices streaming video content simultaneously will likely experience slower speeds than a single device downloading an email.

Why is my parking location inaccurate?

Some conditions can inhibit GPS signal, temporarily reducing location accuracy or preventing a vehicle from being located. These conditions could include being in a garage or in an area surrounded by high-rise buildings, or even having metallic window tinting on your car.

Why can’t I see the location of my car?

Some conditions can inhibit GPS signal, temporarily reducing location accuracy or preventing a vehicle from being located. These conditions could include being in a garage or in an area surrounded by high-rise buildings, or even having metallic window tinting on your car.

My Hum Speaker’s battery doesn’t seem to be charging. What do I do?

It could be that the battery is charging and you just need to wait a little longer. If your Hum Speaker’s battery was completely depleted, it will take about two hours to charge it up to 75%, and about six hours to charge it to 100%.

Note that the Hum Speaker only works when it’s in the vehicle with the installed Hum OBD (On-Board Diagnostics) Reader.

Why isn’t my trip showing up in Driving History?

The Hum OBD (On-Board Diagnostics) Reader may have become disconnected. Or, the Hum OBD Reader may have temporarily been unable to capture trip data. If the issue persists, please contact Hum Customer Service at (800) 711-5800.

What happens if I sell or trade in my car?

If you need to switch your Hum System to a new car, first ensure that the new vehicle is compatible by visiting www.hum.com/compatibility/.

You can update the vehicle on your account by simply plugging the Hum OBD Reader into the new compatible vehicle. Hum can automatically detect if it has been plugged into a different vehicle. After you complete your next drive or two, open your Hum App to accept and confirm the vehicle change. Your Hum service will not be disrupted during this time. If the Hum App does not prompt you to accept and confirm the vehicle change after a drive or two, please call Hum Customer Service at (800) 711-5800, and we’ll help you change the vehicle associated with your Hum.

Hum is not intended to be moved back and forth between vehicles, and your prior vehicle’s driving history and notifications will no longer be available after switching.

Why is the NumberShare icon not showing on my Hum^× Speaker?

Before the NumberShare icon appears on your Hum^× Speaker, you must set up NumberShare by sharing your number on your My Verizon account and adding at least one contact in the Hum App.